Transformative Hospitality Growth Initiatives

About Peggy Hiller

I specialize in consultative partnerships that drive customer engagement in the hospitality sector, leveraging my expertise in leadership and advanced technology solutions.

Who Is Peggy Hiller?
With decades of leadership experience in the ski industry, I have challenged my teams to look beyond the status quo and driven meaningful change. From steering a 34,000-member ski association to serving as Vice President of Operations at Arapahoe Basin Ski Resort, I have built a reputation for transparent, direct, and people-focused leadership.

Core Values & Services

Innovative Leadership

  • Challenging Conventions:
    Embracing new ideas and creative solutions that go beyond traditional methods.

  • Team-Centric Mission:
    Uniting diverse teams to work collaboratively toward shared goals.

Empowering Growth through Customer Engagement:

  • Custom Engagement Initiatives:

    Designed to foster deeper connections and lasting relationships with your guests

  • Enhanced Satisfaction:
    Tailored strategies to elevate customer experience and satisfaction.

  • Revenue Growth:
    Identifying new revenue streams and opportunities for sustainable financial success.

Operational Excellence

  • Resource Optimization:
    Leveraging financial, physical, and human assets to maximize efficiency.

  • Process Improvement:
    Implementing streamlined systems and reducing barriers to performance.

  • Collaborative Problem Solving:
    Integrating cross-functional strategies that boost overall organizational effectiveness.

Your Strategic Hospitality Partner

Contact Peggy
”Peggy has an incredible ability to create a vision and a strategic plan and pull a team together to support those efforts.”

- Alan Henceroth, COO, Arapahoe Basin

Engagement Solutions

Transforming hospitality through leadership, culture, and AI technology.

A luxurious resort setting featuring a large, winding swimming pool surrounded by manicured lawns and lush tropical palm trees. There are thatched-roof structures and white buildings in the background, with a partly cloudy sky overhead.
A luxurious resort setting featuring a large, winding swimming pool surrounded by manicured lawns and lush tropical palm trees. There are thatched-roof structures and white buildings in the background, with a partly cloudy sky overhead.
Fractional Leadership

Gain transformative, high-impact guidance—leveraging my extensive operational expertise and innovative leadership to streamline processes, drive revenue growth, and foster a thriving, inclusive culture.

AI Consulting and Integration Services

Secure seasoned guidance that ensures seamless continuity, rapid strategic improvements, and immediate impact during transitional periods.

Consulting
Coaching/ Advisory
Interim Leadership

Harness data-driven insights for your business through tailored strategies that seamlessly integrate advanced AI solutions into your core business operations for transformative growth.

Partner on innovative, strategic solutions backed by decades of industry leadership, driving operational excellence, enhanced customer engagement, and sustainable growth.

Empower individuals and teams to unlock their potential and drive strategic sustainable growth through transformative mentorship.

Contact Peggy

Empowering the resort industry with innovative leadership, operational excellence, and transformative growth initiatives.

Leadership development for exceptional customer engagement.

Systems to enhance guest experiences based on your unique culture.

AI technology solutions for modern hospitality challenges.

Contact Peggy

Customer Reviews

See what our clients say about our exceptional services and solutions.

Peggy Hiller transformed our customer engagement strategies with innovative AI solutions.

Peggy H.
A multi-story resort building surrounded by palm trees is set against a backdrop of a clear blue sky with scattered clouds. In front of the building, there is a grassy area with lounge chairs and cabanas, bordered by a sandy path. The scene suggests a tropical, vacation-like setting.
A multi-story resort building surrounded by palm trees is set against a backdrop of a clear blue sky with scattered clouds. In front of the building, there is a grassy area with lounge chairs and cabanas, bordered by a sandy path. The scene suggests a tropical, vacation-like setting.

Miami, FL

The leadership development workshops provided by Peggy Hiller were invaluable for our team’s growth and engagement in the hospitality sector.

A charming resort setting with multiple orange-roofed buildings framed by lush greenery and tall palm trees. There are wooden pergolas in the foreground, providing a shaded area over patio seating. The sky is partly cloudy with a glare from the sun in the upper right corner.
A charming resort setting with multiple orange-roofed buildings framed by lush greenery and tall palm trees. There are wooden pergolas in the foreground, providing a shaded area over patio seating. The sky is partly cloudy with a glare from the sun in the upper right corner.
John D.

Orlando, FL

★★★★★
★★★★★

Engagement Solutions

Transforming hospitality through leadership, culture, and AI-driven customer engagement strategies for lasting success.

Leadership Development

Empowering teams with skills and strategies to enhance customer engagement and drive business success.

A resort complex featuring a distinctive architectural style with green roofs and white walls, set against a backdrop of lush green hills. The foreground includes palm trees and a large swimming pool, creating a tropical atmosphere.
A resort complex featuring a distinctive architectural style with green roofs and white walls, set against a backdrop of lush green hills. The foreground includes palm trees and a large swimming pool, creating a tropical atmosphere.
Cultural Systems

Creating a strong organizational culture that fosters engagement, collaboration, and exceptional guest experiences.

A luxurious resort setting with a large, inviting swimming pool surrounded by palm trees. There is a wooden deck area with dining tables and chairs arranged in a neat fashion. The atmosphere is serene and tropical, with the pool reflecting the greenery of the surrounding trees.
A luxurious resort setting with a large, inviting swimming pool surrounded by palm trees. There is a wooden deck area with dining tables and chairs arranged in a neat fashion. The atmosphere is serene and tropical, with the pool reflecting the greenery of the surrounding trees.
Engagement

Empowering hospitality through strategic leadership and technology.

Solutions

Consulting

peggy@peggyhiller.com

+1-970-406-2153

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